Privacy policy
PRIVACY POLICY, DIGITAL PRODUCT & REFUND POLICY
Last Updated: 22 March 2024
This Privacy Policy and Digital Product Policy explains how we collect, use and protect your personal information, as well as the nature of the digital products supplied through our website.
By accessing our website or purchasing a product, you acknowledge that you have read and understood this policy.
1. NATURE OF OUR PRODUCTS
All products purchased directly through our website are DIGITAL PRODUCTS.
When purchasing a supplier product from us, you are NOT purchasing the physical item itself from us.
Your purchase provides you with digital access to the relevant supplier and/or purchasing information for the specific product or product category described on the product page.
Your purchase is for access to the supplier associated with that particular product. Once you have received the supplier information, you can then separately purchase the physical product directly from the supplier and arrange for it to be delivered to your chosen address.
The price paid on our website covers the DIGITAL PRODUCT / SUPPLIER ACCESS ONLY.
The cost of purchasing the physical product from the supplier is separate and must be paid directly to the supplier.
2. SUPPLIER ACCESS & PRODUCT AVAILABILITY
When you purchase one of our digital supplier products, you are purchasing access to the supplier information associated with the advertised product.
After receiving access, you will need to place and pay for your physical order separately with the relevant supplier.
The supplier may require additional information such as your name, delivery address, product selection, size, colour or other order details before processing your physical order.
Unless expressly stated otherwise, we do not manufacture, physically stock, dispatch or deliver the supplier's physical products ourselves.
Supplier pricing, availability, delivery times and other conditions relating to the subsequent physical purchase may be determined by the individual supplier.
3. DIGITAL DELIVERY
Our products are supplied digitally.
Once your payment has been successfully completed, the relevant digital supplier information will be provided using the delivery method stated on our website.
Customers are responsible for providing accurate contact information when completing their purchase.
No physical product is included in your initial purchase from our website unless we specifically state otherwise.
4. REFUNDS & CANCELLATIONS
Due to the digital nature of our products and the provision of supplier information, ALL SALES ARE TREATED AS FINAL once the digital content has been supplied or accessed, subject to your applicable statutory consumer rights.
We do not ordinarily provide refunds where:
• You change your mind after receiving or accessing the digital product.
• You decide that you no longer want to purchase from the supplier.
• You decide that you no longer want to resell the product.
• You mistakenly believed that the digital-product price included the physical product.
• You fail to read the product description before purchasing.
• You have already received or accessed the supplier information.
Nothing within this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded.
Where applicable, customers requesting immediate access to digital content may be asked to expressly consent to immediate supply and acknowledge the effect this may have on their statutory cancellation rights.
5. INFORMATION WE COLLECT
When you use our website or place an order, we may collect information including:
• Your name
• Email address
• Billing information
• Order information
• IP address
• Browser and device information
• Communications you send to us
Payment information may be securely processed by our third-party payment provider rather than being stored directly by us.
6. HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfil digital orders.
• Deliver supplier information.
• Provide customer support.
• Communicate regarding your purchases.
• Prevent fraudulent transactions.
• Maintain and improve our website.
• Maintain appropriate business records.
• Comply with applicable legal obligations.
We only process personal information where we have an appropriate legal basis to do so.
7. SHARING YOUR INFORMATION
We may share information with trusted service providers where reasonably necessary to operate our business.
These may include payment processors, e-commerce platforms, hosting providers, analytics providers and other technical service providers.
We may also disclose information where required by applicable law or where reasonably necessary to protect our legal rights.
We do not sell customers' personal information.
8. DATA SECURITY & RETENTION
We take reasonable technical and organisational measures to protect customer information against unauthorised access, alteration, disclosure or loss.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting and regulatory requirements.
9. COOKIES
Our website may use cookies and similar technologies for essential functionality, security, analytics and other permitted purposes.
Where legally required, consent will be requested before non-essential cookies are placed on your device.
10. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights concerning your personal information.
These may include rights to request access to, correction of, or deletion of your personal information, as well as rights to object to or restrict certain types of processing.
11. THIRD-PARTY SUPPLIERS
Once you receive supplier access and choose to purchase a physical product from that supplier, your physical purchase is a separate transaction between you and the relevant supplier.
Payments for physical products are made separately to the supplier.
Where the supplier is responsible for fulfilment, questions regarding physical product shipping, tracking, delivery, returns or fulfilment should be directed to that supplier.
We cannot guarantee matters outside our reasonable control, including a third-party supplier's future pricing, stock availability or delivery speed, except where we have expressly agreed otherwise or applicable law requires it.
12. CUSTOMER ACKNOWLEDGEMENT
By purchasing from our website, you acknowledge that:
• You are purchasing a DIGITAL PRODUCT.
• You are receiving supplier access/information.
• You are NOT purchasing the physical product directly from us.
• The physical product must be ordered and paid for separately through the supplier.
• The supplier will arrange delivery of the physical product to the address you provide to them.
• Digital sales are treated as final once supplied or accessed, subject to applicable statutory consumer rights.
13. CHANGES TO THIS POLICY
We may update this policy from time to time to reflect changes to our services, business practices or legal obligations.
The latest version will be made available through our website.
14. CONTACT US
If you have any questions regarding your digital purchase, this policy or how your personal information is handled, please contact us:
Business Name: [YOUR BUSINESS NAME]
Email: [YOUR SUPPORT EMAIL]
Business Address: [YOUR BUSINESS ADDRESS, IF APPLICABLE]